Questions?

Please read the FAQ's below. If you can't find the answer you are looking for our email and contact number are at the bottom of the page!

 

Product Questions

How many scents do you sell?

• Agarwood & Musk Blend
• Fresh Aromatic Blend
• Saffron Leather Blend
• Soft Floral Blend

 

Are the candles hand-made?

NUIS candles are hand-made from pots to painting to filling. All our products are locally sourced and produced.

What is the wax made of?

NUIS candles are made using 100% hand-poured soy wax which is non-toxic, burns cleanly (unlike paraffin wax), all-natural and vegan.

How long does my order take?

After an order is confirmed it takes 3-5 working days for you to receive your order, each and every candle is hand made with vegan and environment friendly materials.

Giveaways takes 7-14 days depending on the quantity and customizations the of candles.

Shipping and Delivery

Where do you ship?

We ship all over the UAE for 30 AED only!

How to track my order?

After your order is shipped we will send you a tracking number along with a tracking page.

 

Payment

How secure is your payment?

Your security and privacy is our highest priority. We use Stripe payments which is a PCI Service Provider Level 1 (Highest grade of payment processing security).

 

What payment types do you offer?

We accept Cash on Delivery (COD), Online Payments, and Bank Transfer (For Customer & Bulk Orders).

 

Contact Us

How do I contact you?

Our email contact is info@nuisae.com and our number is 050 466 3564.